F.A.Q.

CAN I CANCEL MY ORDER?


If you wish to cancel your order please email info@elgantwinkslashes.com as soon as possible. We try our best to ship out orders and once an order is dispatched we can not cancel the order. Order Cancellations will be considered but cannot be guaranteed.




CAN I MAKE CHANGES TO MY ORDER?


Once an order is placed we are no longer able to make any changes to the order. If you wish to make order changes please contact info@elgantwinkslashes.com to submit a cancellation. Once the order is canceled please place an order with the correct items.




HOW LONG DOES MY ORDER TAKE TO PROCESS?


Upon receiving your order confirmation email notification, your order can take between 2 – 4 business days to process and ship (excluding weekends and holidays). Please note that during special promotions or sales, processing can take between 5 – 7 business days due to an influx of orders.




HOW LONG DOES IT TAKE TO RECEIVE MY ORDER?


Shipping times are dependent on your selected shipping method and delivery location. Please allow 5 – 10 business days for standard domestic shipments and 7 – 30 business days for international standard to be received.

For additional details on shipping please visit our shipping details page.




WHAT IS THE RETURN AND EXCHANGE POLICY?


Please see our return policy for more details.

We offer a 100% Satisfaction Guarantee on all orders. If your order does not exceed your highest expectations, we will refund the amount for all unused, unopened merchandise from your order less shipping fees. Refund requests must be made within 15 days from the receipt of merchandise. A $5 Shipping and Handling fee is applied to all US Orders. For International Orders, please visit your local post office to process the return.




WHAT FORMS OF PAYMENT DO YOU ACCEPT?


We accept PayPAL Visa, MasterCard, American Express, Discover. All transactions will be processed in USD.




WHY IS THERE AN ERROR WHEN ATTEMPTING TO COMPLETE AN ORDER?


Please double check billing information: billing address, CVC security code, and billing name. Please note, billing address is associated with your bank account




HOW DO I APPLY FALSE EYELASHES?


Elegant Winks products are made for multiple uses but to ensure the longevity of your lashes follow these simple steps:

Remove glue buildup after 3 – 4 wears.

To loosen the glue take a Q-tip and dab it into a makeup remover then run the Q-tip along the lash band from one corner to the next.

Hold the lash by the base and gently peel off the excess glue with your fingers or tweezers.

Store lashes in their original tray or in one of our lash cases to maintain the lashes shape and keep them clean.




HOW TO CLEAN LASHES


To clean your lashes, lay them flat on a paper towel and use a q-tip with a bit of warm water and gently roll it over your lashes. Please avoid soaking your mink lashes in water. Getting the lashes wet will damage the shapes and curls of your lashes. We suggest to not use mascara, especially waterproof mascara